Payment & Returns

PAYMENT

To make shopping with PPE Business Essentials as simple as possible we accept a wide range of payment methods including all major credit & debit cards & PayPal.

If you wish to pay via invoice you can do so by either using the bank transfer option on the checkout or by signing up for one of our credit accounts. These are available instantly to public sector bodies, or upon application for the private sector.

All orders are taken securely via our payment provider’s secure server & for your added security we do not store your card details.

Card

We accept all of the usual credit & debit cards including Visa, Visa Debit, MasterCard & Maestro. The only one we can’t accept is American Express.

Invoice

Select the Pay By Invoice option at the checkout & we will send you a pro forma & instructions on how to send us the funds so we can ship your order

Credit

If you prefer, you can pay via credit you can sign up for a credit account. These are available instantly to public sector bodies or by application to the private sector.

PayPal

To give you extra flexibility you may also pay via PayPal, either from your existing PayPal balance or via the card or bank account connected.

 

Returns

We want you to be happy with the products you receive from us. If your items fail to arrive in good condition, please contact us within 24 hours of receipt & we will be happy to assist you. 

If the products you have ordered turn out to be not what you were expecting, or aren’t the right size for your needs, then providing they are not bespoke items or manufactured specifically for you, you can request to return them by contacting within 14 days of receipt.

To request a return please follow the simple steps below. Please note that returns are subject to some terms & conditions.

How to return an item

1 If your item is damaged, call us within 24 hours of receipt. If your item is incorrect or unsuitable, call us within 14 days.

2 Carefully re-package the goods so they arrive in the same condition they were in when we sent them to you.

3 Affix your returns label and write your return address in the space provided to prevent the parcel being refused.

4 Ensure you cover up any previous delivery address labels or barcodes on the packaging to ensure it reaches us.

5 Return the parcel to us using a signed-for service so you can obtain proof of delivery. You will need to cover costs.

6 We’ll assess your return on arrival & refund the total value of the goods to your payment method within 3-5 working days.

 

Damage

We carefully check our products before despatch & do our best to pack them safely & securely to prevent damage in transit. However, due to the fragile nature of some of our products, damages can sometimes occur.

In the rare event that you receive an item that has been damaged in transit by our courier, we will be happy to arrange a replacement if you contact us by telephone or by completing the damages form below within 24 hours of receipt.

We will require you to provide us with images of the damaged item(s). Images can be submitted via the form below.

Please note that damages claims are subject to some terms & conditions.

 

How to report a damaged item

1 If your item is damaged, please call us within 24 hours of receipt to obtain a case number for your damages report.

2 Email your details & upload some images showing the damage sustained in transit.

3 Once we receive your report, we’ll drop you a line and resolve the problem for you as quickly as we can

Providing photographs of damaged goods

To help us process your claim quickly with our courier please ensure your images show:

  • The damage sustained to the product
  • The internal packaging, such as bubble wrap
  • The external packaging the item was sent in
  • The label on the box showing the courier shipment number

 

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